FREQUENTLY ASKED QUESTIONS

• Absolutely! We offer worldwide shipping to bring our products to customers across the globe.

•  Orders are processed within 1-3 business days, with shipments going out the following day. During holidays and sale seasons, additional processing time may be necessary to ensure your order's quality.

You can click <HERE> or "Track Your Order" in the footer to enter the inquiry page, fill in your Tracking Number for inquiry.

• Due to high demand, your order may take between 2-4 weeks to arrive. We appreciate your patience as we work diligently to get your items to you.

• We've got you covered! The prices displayed on our site already include all applicable taxes, so there are no additional duties or taxes for you to worry about upon receiving your order. Any import taxes, duties, or customs fees are already factored into the listed price. While we do our best to ensure smooth customs clearance, we are not responsible for any delays caused by your local customs department. For more details on charges, please reach out to your local customs office.

• If you haven't received your order within 30 days after it's been shipped, you are eligible for a full refund.

• We accept a variety of payment options, including all major credit cards such as VISA, Mastercard, and AMEX, as well as PayPal for your convenience.

• To provide you with the fastest service possible, please make any change or cancellation requests within 12 hours of placing your order. Any requests received after this timeframe cannot be accommodated. However, rest assured that if you decide to return your order after receiving it, you can do so for a full refund.

• For returns, please contact us at info@shopdoggyadorer.com or click <CONTACT US>, and we'll guide you through the process.

• If you receive merchandise that is incorrect, missing, or defective, please don't hesitate to contact us. Include your order number, photographs of the item(s), and any relevant references from your package. We are committed to resolving your case promptly and to your satisfaction.

• All refunds will be credited back to your original payment method. For credit or debit card payments, refunds will be processed by the card-issuing bank within 7-10 business days of receiving the returned item or cancellation request. If you have questions about when the credit will be posted to your account, please reach out to your card-issuing bank. If you haven't received your refund yet, follow these steps: Contact your bank or credit card company, as it may take some time for the refund to reflect in your account. Your patience is appreciated.

• You can reach out to our dedicated customer service team by sending an email to info@shopdoggyadorer.com or click <CONTACT US>. We are here to assist you with any questions or concerns you may have promptly!